Call Center Services – CAS Total Solutions Nepal

What we Provide

Data-Driven Insights

Our Value Proposition

Associated Products

Meet Our Experts

Client Stories

Our Solutions

Next-Gen Call Center Solutions Tailored For Efficiency

Automatic Call Distribution (ACD)

No more scrambling. We intelligently route calls to the right agent based on skill, availability, or priority.

Interactive Voice Response (IVR)

Let customers help themselves with self-service menus, AI-driven chatbots, and smart voice assistants.

Omnichannel Support

Customers reach out in different ways—calls, chat, email, social media—we help you manage them all from one platform

Workforce Management

Keep things running smoothly with smart scheduling, real-time monitoring, and performance optimization tools.

Analytics & Reporting

Stay ahead with real-time insights into call trends, agent efficiency, and customer feedback.

Data-Driven Insights

Drive Exceptional Customer Satisfaction & Agent Efficiency

90%

We keep our customers happy with CSAT scores up to 90%+ by delivering outstanding service.

75%

With 75% agent utilization, our team stays productive and efficient with streamlined workflows.

Our Value Proposition

Transforming Customer Engagement With Intelligent Solutions

Enhanced Customer Experience

No one likes waiting on hold. Our solutions use intelligent call routing, AI-driven automation, and smart self-service options to get customers to the right person—fast.

Operational Efficiency & Scalability

Whether you're a startup or an enterprise, our cloud-based and on-premise solutions scale effortlessly to match your business growth. Need to expand during peak seasons? No problem.

Advanced Analytics & Reporting

You can’t improve what you don’t measure. Our real-time analytics track call volume, agent performance, and customer satisfaction, helping you fine-tune your operations.

Omnichannel Integration

Calls, emails, live chat, social media—your customers expect seamless service across all channels. We make sure you deliver.

Reliable Infrastructure & Ongoing Support

Backed by trusted global brands, CAS ensures enterprise-grade reliability, security, and comprehensive support for uninterrupted operations.

Featured Products

Avaya Experience Platform

A powerful cloud-based contact center solution with AI-driven automation and omnichannel capabilities.

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Cisco Webex Contact Center

A scalable, secure platform integrating voice, chat, and collaboration for a seamless customer experience.

Discover More

Meet Our Experts

Experts Driving Innovation and Excellence

Mr. SAMIR LAL SHRESTHA

Deputy General Manager Of Sales

Samir Lal Shrestha, Deputy General Manager of Sales at CAS, brings over 10 years of expertise in IT infrastructure, delivering tailored solutions and ensuring client satisfaction through seamless implementation.

+977 985-1033348

sam@cas.com.np

Mr. AYUSHMAN SHRESTHA

Deputy General Manager

Mr. Ayushman Shrestha, Deputy General Manager at CAS, leads operational excellence and strategic growth, ensuring projects align with client needs. His leadership drives innovative solutions and the company's continued success.

+977 980 239 5016 (Direct, WhatsApp)

Ayushman@cas.com.np

Our Value Proposition

Empowering Financial Institutions with Excellence

Industry-Leading Expertise

With years of in-house expertise and collaborations with global leaders like Infosys and Newgen, we deliver world-class technologies that drive success for our clients.

Innovation at the Forefront

Access cutting-edge platforms for digital transformation, process automation, and communication management, ensuring your systems stay ahead of the curve.

Customer-Centric Design

Tailored solutions that prioritize evolving customer needs, enhancing user experiences and ensuring long-term satisfaction.